Privacy Policy

Lawnscience Limited and its Franchisees are committed to ensuring your privacy is protected.
This Privacy Policy which is effective 30th, April 2018 sets out how Lawnscience Limited and its Franchisees collect use, and protect any personal information that you provide in accordance with the General Data Protection Regulation (GDPR). We may update this policy at any time.

We hope that the following information answers any questions you may have, but if not please let us know and we can answer any specific questions you may have.

1.   INTRODUCTION  
  
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.lawnscience.co.uk, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter, provide your data during a quotation or take part in a prize draw or competition. By providing us with your data, you warrant to us that you are over 13 years of age.
Lawnscience Ltd is the data controller and it is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Full name of legal entity: Lawnscience Ltd
Email address: informationofficer@lawnscience.co.uk
Postal address: Lawnscience Limited. 3 Stratford Road, Nash, Milton Keynes, MK17 0ES.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at informationofficer@lawnscience.co.uk.

2.  WHAT DATA DO WE COLLECT ABOUT YOU
 
Personal data means any information about an individual from which that person can be identified. It does not include anonymous data where the identity has been removed.
We may process certain types of personal data about you as follows:
Identity Data may include your first name, last name and title.
Contact Data may include your billing address, service address, email address and telephone numbers.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access our website site.
Usage Data may include information about how you use our website, products and services.
Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

3.  HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including: Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you order our products or services, create an account on our site, subscribe to our service or publications, request resources or marketing be sent to you, enter a competition, prize draw, promotion or survey or give us feedback. Automated technologies or interactions: As you use our web site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at https://www.lawnscience.co.uk/cookie-policy/ for further details.

4.  HOW WE USE YOUR PERSONAL DATA  
 
We use “Legitimate Interests” as our lawful basis of processing your personal information in line with GDPR. You can object to our processing at anytime, by contacting your local Franchisee or by emailing us at informationofficer@lawnscience.co.uk. Upon receipt of your objection we will cease the processing of your personal information.
We will only use your personal data when legally permitted. The most common uses of your personal data are:
a. To register you as a new customer or prospect
b. To contact you post a quotation to enquire if you would like to use our services
c. To contact you by email or text to schedule your lawn treatment.
d. To contact you by email or text to provide you with feedback regarding your lawns condition after a treatment.
e. To advise you of additional treatments that we can apply to your lawn, garden or home.
We may from time to time use your personal data without your knowledge or consent where this is required or permitted by law.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at informationofficer@lawnscience.co.uk].
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

5.  DISCLOSURES OF YOUR PERSONAL DATA  
 
We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above:
Service providers who provide IT and system administration services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

Realgreen.com

Infusionsoft.com

hubspot.com

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6.  INTERNATIONAL TRANSFERS  
    
Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
Where we use providers based in the United States, we may transfer data to them if they have provided a Data Processing Addendum which amends their terms of service to reflect their compliance with obligations under GDPR.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at informationofficer@lawnscience.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7.  DATA SECURITY  
 
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
 
8.  DATA RETENTION  
  
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9.  YOUR LEGAL RIGHTS  
 
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at informationofficer@lawnscience.co.uk.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
 
 10. THIRD-PARTY LINKS  
 
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 
11. COOKIES  
 
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.lawnscience.co.uk/cookie-policy/.